Shipping policy

At Timeless Gifts, we strive to ensure that your personalized orders are processed and delivered with care and transparency.

 

🔹 PROCESSING TIME (PERSONALIZED ORDERS)

All personalized products are made to order. Processing time depends on the product type, design complexity, and order volume.

Before production begins, a design preview may be shared for approval. Production starts only after design approval.
To avoid delays, we request timely approval from your end.

Processing Time: 5–8 business days.

 

🔹 WORKING DAYS

Our working days are:
    •    Monday to Friday.
    •    Excluding weekends and bank holidays.

 

🔹 SHIPPING METHODS

We offer the following delivery options:
    •    Standard Shipping.
    •    Expedited Shipping (for faster delivery).

🔹 SHIPPING COSTS

Shipping charges are calculated at checkout based on:
    •    Selected shipping method.
    •    Delivery location.

🔹 DELIVERY TIMELINES

Delivery timelines vary based on destination and courier service:
    •    Standard Shipping: 5–10 business days.
    •    Expedited Shipping: 2–3 business days.

These are estimated timelines and may vary due to external factors.

🔹 ORDER TRACKING

Once your order is shipped, a tracking number will be sent via email.
You can track your shipment directly on the courier partner’s website.

🔹 LOST OR DAMAGED SHIPMENTS

If your order is lost or arrives damaged during transit, please contact us within 7 days of delivery for assistance.

🔹 CUSTOMER SUPPORT

For any questions regarding shipping or delivery, please contact us at:
📧 info@timelessgifts.in